Archive for Content

Why Your Site Needs a Writer for Great Content

SonFisher has created a great-looking website for you and even provided you with some guidance about critical content it should have, such as About Us and Contact pages (see Kerry’s 4/7/2020 blog on this.)

Writing is a challenge for many people. It’s one thing to write a product description or explain what a WordPress hook does, but something personal like an About Us page or even a FAQ can take more time than you might care to spend. For one thing, you probably know so much about your business that it’s hard for you to find words a layperson can understand, especially if your service or products are a technical nature.

Writing can be frustrating

Does writing frustrate you?

What should you do? Hire a writer, of course!

Writers Provide Technical Services You Need

A professional writer provides technical services for you in the form of written content and perhaps strategy as well.

 A good writer will research your business and at a minimum, review your website to gain and understanding of how you help your clients/customers. They may interview you to gain unique insights and in effect, put themselves in your shoes as best they can based on the information you provide.

I try to speak to my clients by phone or videoconference. If it doesn’t work because of time zone issues (I’ve written for clients in Australia and South Africa) then email will have to do. In those cases, I send specific questions and encourage clients to just type out their thoughts to me. My job as a writer is to use those thoughts to create content to attract potential customers. I don’t want complete sentences or anything – just information, however raw, that will help me help them.

And believe it or not, I really enjoy doing this. We writers like this line of work!

Writing to Boost SEO

Good writers are also aware of how website software works. I’m a WordPress user myself, which has trained me to think about SEO a lot.

In addition to using keywords while keeping the natural tone and flow Google and other search engines like best, I also understand how to use metadata to further boost site content. So if you give me access to your site, I’ll take the time to add photo captions, insert alt content, and create snippets and page summaries.

Do You Like Writing?

Let’s say you’re one of us – you like to write. That’s great! And by no means would I ever discourage someone from writing their own content.

Still, it won’t hurt to get a second pair of eyes to look over your content. I know from experience it’s difficult to edit your own work. Most people write in a passive because that’s how we speak. Active writing, though, works better when you write for the web.

Writing for the web also means structuring content so that it’s easy to skim if it’s technical or you work in the B2B arena. If your focus is retail or more B2C, content should be easy read on a smartphone where customers are more likely to find your business.

Moreover, that second pair of eyes can give you ideas on how to repurpose your content.

  • Web page content can be used in blogs to further expand on an idea or service
  • Blogs can be used for e-newsletter topics
  • Page and blog content can be used for video scripts, social media messaging, and infographics

Web Content Should Be Regularly Refreshed

You might have good content on your site, but is it current? Have you added new services that aren’t reflected or emphasized on your site? Does it read like last year’s carefree, mask-less lifestyle?

Writers will notice typos, outdated expressions, uneven spaces, and other minor items that added up, can make a site read like an old but still useful brochure. If you’re updating your site design, this is an excellent time to hire a writer to review and refresh your content.

Ruth Ann Monti leads the writing service TimeStorm Communications LLC.

Website Copy 101: Critical Content That Every Business Should Have on Their Website

When you’re starting a business, setting up a website can seem overwhelming. There are so many decisions to make regarding the layout, images and overall flow that it’s hard to know where to begin. However, there are three critical content pages that all websites need in order to be successful.

About Us

Your “About Us” page is what helps define your brand. This is where you can tell your customers about your company, its history, recognitions and awards it has received and its mission statement. Your mission statement should reflect your company values and what you want your business to be known for. This is your opportunity to personalize your website and set yourself apart from your competitors. Consider adding a brief biography of yourself along with a professional photo to help your customers put a face with your otherwise anonymous company. This is a great way to establish trust before a purchase is made.

Frequently Asked Questions

Brainstorm questions that a consumer would be likely to have while shopping on your website, and be sure to address them on this page. This is a great place to talk about items like shipping, returns, and order cancellations. It will save you a lot of work fielding customer service calls and emails if you have your policies outlined on a page like this, so be sure to communicate your answers clearly and professionally. Also, consider adding answers to other commonly asked questions such as international shipping policies and how to add coupons or discount codes to an online order.

Contact Us

Despite your best efforts at setting up a robust “Frequently Asked Questions” page, you will still have customers who need assistance. Be sure to create a “Contact Us” page with pertinent information such as hours of operation, phone number and an email address where they can send messages. Many websites create a contact form in lieu of an email, which gives customers choices to select so that their messages can be routed to the appropriate person internally. Whichever route you go, make sure you give your customers an easy way to contact you.

Although there’s a lot to consider when creating your website, there are some building blocks that you’ll absolutely need to have before your launch. Start with these informational pages first. They should give you a good idea of how you want the rest of your website to look.

If you need help designing your WordPress website, we can help! Contact us here.

3 Tips for Effective Video Marketing for Your Online Business

YouTube is a popular place for watching videos, and it has also become one of the biggest search engines, making it an important place to put effective video marketing for your online business. Sharing quality video content can help establish your company as a source of information and expertise, adding to the positive impression of what your company has to offer. Here are three essential tips to keep in mind when you’re setting up your online video presence. Read More →

Stock Photos; Finding Royalty-Free Images

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We get questions about stock photos from our clients quite often. When it comes to photos for your website – especially content marketing, blogging and social media – you need that extra visual punch. But stock photo services are expensive for start-ups and small businesses. I regularly advise my customers to use free stock photo websites to keep these costs down, whenever possible.

But turning to Google Image Search for photos won’t cut it. The search engine doesn’t allow you to view user agreements and can trip you up if you go this route. Copyright and license infringement is no joke and can bring hefty fines.

You might think, “It’s just a photo!” However, digital products are big business today. Photo supplier, Getty Images has, “an archive of 80 million still images and illustrations” according to Wikipedia and they are known for their feverish pursuit to enforce their licenses. To avoid legal headaches, here are some simple steps to ensure your business is protected.

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Why Web Content Matters

There’s more to a website than just design. For a website to be a successful marketing tool to business owners, it needs to go beyond the placeholder status. You need content. Valuable web content.

Let’s look at your site from another perspective; every visitor seeks out a website with a question in mind. Maybe they’re looking for location or contact information. Your visitor could be looking for details about a product or service and want to verify that you can get the job done for them. Or, they could be looking for an expert. We call them web authorities, offering tips, guides and vast amounts of knowledge that keep readers engaged and visiting your site over and over. If you don’t have incredible web content, you may lose traffic and potential sales.

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The Consequences of Duplicate Content

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So you’re wrestling with little or no traffic to you site. The problem might be “duplicate content”… The negatives of duplicate content lie in the penalties of your search engine results. Realizing what can cause this requires you to read a few articles. Since there are so many trusted and reliable sources on this topic, I would like to point you to some quality articles. References:

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